Cancellation & Refund Policy
Customers are entitled to return the products within the cooling-off period of 30 days from the date of purchase for a full refund of the value of the product. Please ensure that the items you are returning are unopened and in any original packaging. The refund policy is applicable only for products in marketable condition accompanied with a receipt of purchase.
Kindly note, there are certain purchases that we may not be able to provide a return and refund of due to the nature of the products or services. There will not be return or refund policy for "Gene-Thing genetic test"
due to the nature of the product being a one-time DNA test/service.
This policy does not apply to products that have been intentionally damaged or misused.
We will make the refund using the same means of payment as you used for the initial transaction.
How soon can I expect the refund?
Once we receive the products in marketable condition, it takes 7 to 15 working days for the refund to be processed from our end. Please expect an intimation on email once we process the refund from our end. Thereafter, the bank or credit card companies might take additional time to process the refund back to your account, as per their payment cycle.
In case of any queries related to product replacement or refund, please write to us at firstname.lastname@example.org